Shipping & Returns

Shipping

We currently offer two types of delivery depending on what suits you, and what products you have purchased.

 

Delivery by UK Mail is based solely on product weights. UK Mail is a next day delivery service between 9am-5pm. Anything up ot 10KG in weight is delivered free with us.

 

Delivery by DPD is also based solely on product weights. DPD is a next day delivery service between 9am-5pm. The following table is the rates charged based on weight categories. Prices are shown excluding VAT. 

 

Weight Fixed Price Rate Per Weight Unit
1-10KG £10.00 £0.00
11-20KG £19.00 £0.50
21-30KG £25.00 £0.60

 

Returns

To return an item to 3R Software Solutions you will need to be issued with returns number. To obtain a returns number log into your account, select the order from the orders history and choose "Return Item(s)"

 

Here is a summary of our returns policy;

 

Reason Notification Time From Delivery Date
Entitlement
Unwanted 14 days Full refund
Faulty on receipt 28 days Full refund or choose repair/replacement
Faulty under warranty Within the product warranty period Repair/replacement

 

Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit www.adviceguide.org.uk, a website from Citizens Advice.

 

Where do I send the items for return?

Unless otherwise advised, please return all goods to;

3R Software Solutions
Unit 5 St James Court East
Accrington
Lancashire
BB5 0DW
United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

 

How long will it take?

Items returned for full refund will normally be processed within one week.

Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. 3R Software Solutions will try to return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.

Depending on the age of the items, the refund may include a deduction for the length of time you have used them.

 

3R Software Solutions' promise

Our exemplary after care services, where we endeavour to service and cater for any and every customer requirement are upheld to the letter.

In the unlikely event of unsatisfactory proportions, you can talk to us. We encourage you contact the relevant channels of support and flag up your issue. We will then ensure a member of our senior management will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.